Store Policies

At Ajaypee Carpet, we take immense care in packaging and delivering your handcrafted rugs. Our shipping process is designed to ensure your items arrive safely and efficiently.

Processing & Delivery Times

• In-Stock Items: Typically process within 3–5 business days.
• Custom / Made-to-Order Rugs: Handcrafting takes time. Depending on the complexity and size, custom carpets usually require 8–12 weeks for production and delivery. You will be updated on the progress of your custom piece.

Shipping Estimates & Costs

• Domestic Shipping: We offer complimentary standard shipping on all orders within our primary serviceable areas.
• International Shipping: We proudly ship our handmade carpets globally to over 40+ countries. International shipping costs are calculated based on weight, dimensions, and destination, and you will be provided a quote upon enquiry.
• Duties & Taxes: For international shipments, the customer is responsible for any applicable customs, duties, tariffs, and taxes imposed by the destination country's government.

Packaging

Rugs are generally shipped rolled. Depending on the dimensions of larger pieces, they may need to be folded for transport. Any resulting folds or creases are temporary and will naturally relax within a few days of laying the carpet flat.

We want you to love your Ajaypee Carpet. If you are not entirely satisfied with your standard purchase, we are here to help.

Return Window

We accept returns on standard (non-custom) items within 14 days of the delivery date. To be eligible for a return, your item must be in its original, unused condition, free of any pet hair, stains, or odors, and in its original packaging.

Custom Orders are Final Sale

Since custom carpets are explicitly woven to your exact color, size, and design specifications, all custom and made-to-order carpets are strictly final sale. They cannot be returned or exchanged.

Restocking Fee & Return Shipping

• Due to the bulky and heavy nature of handmade carpets, all authorized returns on standard orders are subject to a 15% restocking fee.
• The customer is responsible for arranging and paying for return shipping securely.

Damaged Items

If your carpet arrives damaged or defective, please contact us within 48 hours of delivery with photographic evidence of the damage to the packaging and the rug itself. We will arrange a replacement or refund accordingly.

Your privacy is critically important to us. At Ajaypee Carpet, we follow a few fundamental principles:

• We only ask for personal information that is necessary to provide our services and fulfill your orders (such as name, address, and contact details).
• We do not share, sell, or rent your personal information to third parties, except as required by law or to trusted partners facilitating your order (such as shipping providers).
• We use secure, enterprise-grade protocols to protect your data. Your payment information is processed via encrypted and certified third-party payment gateways; we never store your credit card information on our servers.

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Handmade Variations

Please note that all Ajaypee carpets are meticulously handcrafted by artisans rather than mass-produced by machines. Because of this, slight variations in size (up to 3%), color, and design are intrinsic to the handmade process. These are not flaws, but rather the unique signature of the weaver. Furthermore, while we try to display product colors as accurately as possible, the colors you see will depend on your monitor, and we cannot guarantee exact color replication.

Pricing and Availability

All prices and availability are subject to change without notice. We reserve the right to limit the quantity of any products or services that we offer.